Warranty Policy

Warranty applies to the original owner only and cannot be transferred. Contact your local dealer for warranty. 

The warranty does not cover: 

• Normal wear and tear, including parts that might wear out over time (e.g., brush, rake, filter, filter bag, roller and its accessories, etc.).
• Accidental damage.
• Damage due to inappropriate use against the rating plate and/or instructions provided in the Operating Manual or other material.
• Damage caused by the lack of recommended maintenance.
• Damage from external sources such as transit, weather, electrical outages, or power surges.
• Failures caused by circumstances outside of recommendation (e.g., water temperature, storage temperature, instruction of use and charging environment, etc.).
• Faults caused by:
  • Negligent use, misuse, neglect, or careless operation of the appliance.
  • Use of the appliance not in accordance with the Operating Manual.
  • Use of parts not assembled or installed in accordance with the Operating Manual.
  • Use of parts and accessories which are not Genuine Components.
  • Faulty assembly or installation.
  • Repairs or alterations (if allowed) carried out by unauthorized agents.

This warranty does not cover products purchased opened-box, sold as-is, sold by private party resale, or any other third-party purchases from unauthorized resellers.

This warranty is void if the label bearing the serial number has been removed or defaced.

A valid proof of purchase/receipt and the serial number of the device are required to send your product in for warranty. If you do not have proof of purchase, our customer service will judge by the serial number on the product, and check if it is eligible for warranty service.